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A customer-support SaaS company builds an MCP server for common workflows: refund processing, account cancellation, and troubleshooting. For each workflow, they want structured interaction templates that guide Claude through steps with parameters like {{order_id}} and {{issue_type}} filled in at runtime. What MCP primitive provides this?

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intermediate 20 min

MCP Prompts

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A developer creates an MCP prompt for 'code review' with parameters: language, code, review_focus. When Claude loads this prompt, it gets a structured template. This helps by:

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A team creates 50+ MCP prompts for different scenarios. Users report that Claude doesn't use the right prompt for the task. What's the architectural issue?

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